But here, the proof is in the pudding. With goals typically set above what’s expected, we’re proud to display the results of our commitment to your satisfaction with Dutchmen RVs. And, we’ll continue to show the RV industry just how business should be performed at every level:
We ship more than
1,400
parts orders daily.
On average, our team receives
900
calls a day from our dealer partners.
We still maintain a
98%
answer rate without ever going to voicemail, even during peak season (7/2018)
More than
90%
of those calls are answered in 20-seconds or less
Even in peak season(7/2018)
90%
of all parts orders are shipped in 3-days or less
With more than
119K
images in our online catalog, ordering your parts is both quick and easy.
Committed to delivering continuous quality across every aspect of the build and buy experience, our attention to detail has resulted in a damage rate of just 1%.
This means 99% of the time, parts are shipped and delivered to your dealer without damage, which means you’re back on the road even faster.
Plus, our warehouses stock over 17,000 of the most commonly ordered parts to help reduce repair time, which means you can get back to the campground as soon as possible. And, each time we hit a goal, we raise it even higher, keeping us continually ahead of the competition.
