About Dutchmen Parts & Service
December 21, 2017
Quality, Speed, and Reliability
Looking to order parts or speak to our service specialists right away? Head to our official Parts & Service page.
ACCURATE AND RELIABLE RV SERVICES & AFTERMARKET SUPPORT
When you’re in need of only the best RV services, whether it’s for replacement parts, a routine checkup or if you simply need a question answered, Dutchmen’s industry-leading parts and service department is ready to help you get back on the road, and stay there longer. Building a trusted dealer-to-consumer relationship, we make sure each of your nearby Dutchmen dealers have the expedient and accurate parts and service support they need. With a strong relationship in place behind the scenes, we’re able to offer our customers a streamlined experience and handle all of your requests with a high level of responsiveness and accuracy.
THERE’S NO ISSUE WE CAN’T ADDRESS
Some months, our parts and service team will field 900 calls a day from our dealer partners looking to address a particular customer need. Despite the heavy volume, we’re proud of the 98% answer rate (which means requests rarely reach a voicemail) we’re able to deliver, with more than 90% of those calls answered in just 20-seconds or less. It’s a rare feat in the RV industry, and we challenge any other parts and service team to accomplish the same.
Plus, to provide consumers with knowledgeable support at every level, we have 44 registered, certified or master-certified technicians on staff ready to solve matters with precision and unmatched professionalism.
WE SET HIGH GOALS TO ENSURE YOUR RV NEEDS ARE NOTHING TO WORRY ABOUT
At the Dutchmen RV parts and service department, we measure success by the goals we’re able to achieve. Typically set above what’s expected in the RV industry, each goal allows us to track our successes, and our opportunities, resulting in continuous improvements to the customer experience.
Our parts and service goals and success rates are a source of pride, and are meant to ensure confidence in the quality of each RV that leaves our facility in Goshen, Indiana.
On-Time Parts Delivery
Goal: 85% of all parts orders shipped in 2-days or less
Success: As of June 2017, we’ve achieved 83%
Right Parts Picked, Packed, Shipped, and Delivered to the Correct Dealer
Goal: 98% / 2% error rate
Success: As of June 2017 – we achieved a 97% accuracy
Committed to delivering continuous quality across every aspect of the build and buy experience, our attention to detail has resulted in a damage rate of just 1%. This means 99% of the time, parts are shipped and delivered to your dealer without damage, which means you’re back on the road even faster. Each time we hit a goal, we raise our own expectations even further, keeping us continually ahead of the competition. Combined with our 3-Year Limited Structural Warranty and comprehensive Pre-Delivery Inspection (PDI) process, owners can always expect the best.
SERVICE WITHOUT THE HEADACHE
Here, we have a one-stop-shop business mentality, which is why warranty claims for RV components are taken care of by our team of warranty administrators. For a limited time, neither dealer nor customer will need to worry about individual warranty agreements with each vendor. Instead, a single policy filed through our service department will be taken care of by an experienced administrator determined to free up your time and allow you to focus on getting back to your adventures.
To contact our team of parts and service specialists, please call us at: (866) 425-4369 or email us at: contactus@dutchmen.com.
