Dutchmen Pre-Delivery Inspections (PDI)
December 22, 2017
WE CHECK EVERY BOX TO DELIVER THE INDUSTRY'S HIGHEST QUALITY RVS
In order to be the best quality RV manufacturer, we knew we had to ensure that no detail was overlooked. By guaranteeing every unit off the production floor receives a top-to-bottom inspection for accuracy, functionality, and appeal, we’re able to deliver owners with safe, reliable, and long-lasting RVs.
At Dutchmen, we want each of our customers to have full confidence in the RV they purchase from us. After all, it’s our mission to deliver quality RVs that allow for exciting family adventures, quick weekend getaways, and long-term, off-the-grid exploration.
That’s why we perform a 100% Pre-Delivery Inspection (PDI) on every travel trailer, fifth wheel, and toy hauler that leaves our facility. From heavy-lifters, like Voltage, to light-travelers, like Aerolite and Coleman, each RV undergoes a thorough 253-point inspection to ensure accurate measurements, fully-functional electronics and components, and an assurance that the unit reflects the quality standards our Dutchmen owners have come to expect. In addition to the 253-point inspection, units will pass through our state-of-the-art rain bay, where 100’s of gallons of water are poured over the unit to ensure there are no leaks before delivery.
INNOVATION THAT’S MORE THAN JUST A NEW RV ACCESSORY
While competitors may settle for random inspections or trust that one out of each batch is a representation of every RV off the line, at Dutchmen, we never stop improving the quality controls that result in your peace of mind during such an important purchase.
By continuously looking for the next big thing in the RV market, while focusing on the safety features and quality components that make adventuring as easy and carefree as possible, we make sure to stay ahead of the industry curve and deliver customers with even more value along the way.
RAISING THE BAR FOR RV MANUFACTURERS EVERYWHERE
While our customer service success rates continue to near the 100% mark, and our RV offerings continue to expand, our efforts to improve are not slowing down. Every month, each Dutchmen RV brand is evaluated by the warranty claims most associated with their products. Using a running tally of these warranty claims, product managers employed within customer service groups are tasked with breaking down the top five opportunities they find and communicating their needs at the plant level to assure repetitive warranty items are identified and addressed on future Dutchmen units.
What does that all mean? It means we listen to our customer feedback and work hard to make sure Dutchmen RVs are the most reliable and long-lasting RVs the market has to offer. This includes two of our other industry-best offerings; an unparalleled parts and service department, and our 3-Year Limited Structural Warranty.
To learn more about our PDI process, contact one of our knowledgeable customer service representatives toll-free at: (866) 425-4369 or by emailing us at: contactus@dutchmen.com.
